Legal information

Vet Professionals Privacy Policy

31st May 2018
This privacy policy is for this website and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

General Disclaimer

Vet Professionals Ltd has developed this website with reasonable skill and care to provide general information on animal health and care. This website however does not, and cannot, provide advice on any individual situation. It is not a substitute for advice from a veterinary surgeon on each individual situation.

Vet Professionals Ltd therefore strongly recommends that users seek, and follow, advice from their veterinary surgeon on any health or other care concerns that they may have concerning their pets. Users should not take, or omit to take, action concerning the health or care of their pets in reliance on the information contained in this website and so far as permissible by law, Vet Professionals Ltd excludes all liability and responsibility for the consequences of any such action or omission in reliance on that information. While this website does not provide advice on, or recommend treatments or medications for, individual situations, users attention is brought to the fact that some of the medications referred to in this website may not be licensed (veterinary approved) in all countries and therefore may not be available in all countries.

The Website

When registering on Vet Professionals Ltd website, you are required to set up an account.  No marketing emails are sent from Vet Professionals Ltd server to the user database. 
As per the General Data Protection Regulations (GDPR), 25th May 2018, Vet Professionals Ltd only stores personally identifiable data by way of full name, address, email and telephone number, if you have given your full consent to do so on registration.  Your details are not passed on to any third parties. 

Contact & Communication

Controller: Your personal information is kept private and stored securely for a maximum of 3 years.  Thereafter, Vet Professionals Ltd will contact you to request permission for staying on our data base as required by the Data Protection Act, May 2018
Vet Professionals Ltd uses data submitted to provide you with further information about the products/services; financial information for payment purposes only or to assist in answering any questions or queries you may have submitted. Your details are not passed on to any third parties. 
As we take the security of your information very seriously, we have put appropriate measures in place to minimise the risk to your information from loss, theft or misuse. These include:

  • use of a secure server (encrypted) to protect your transaction details when making a donation or purchase via our website
  • restricted access control, including use of complex passwords, to your information stored on our systems
  • taking measures to ensure the information provided is accurate, up-to-date
  • contractual agreements between working partners (e.g. banks for payment transactions)

Use of Cookies

This website uses cookies to better the user's experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit or login to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer's hard drive they should take necessary steps within their web browser's security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information.
Other cookies may be stored to your computer's hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers  to our mailing list are also given the opportunity to unsubscribe at any time through the automated system we use for marketing purposes (MailChimp).  All unsubscribers are removed immediately from our database. This process is detailed in the footer of each email campaign.
You can contact Vet Professionals Ltd at any time to:

  • request access to information stored about you
  • correct any information about you
  • delete information about you

If you have any questions about storage of data, please contact us on:
telephone: + 44 131 9029; email:

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. 

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: 
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.


If you have a complaint about Vet Professionals Ltd. or any of our policies or procedures, please email:
Should you be dissatisfied with our response to your complaint you can contact the Information Commissioner’s Office, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone: 0303 123 1113.
This policy was last updated 31st May 2018.